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Nderitu, Monica, 2010. External communication at the National Environmental Management Authority (NEMA) in Kenya : an understanding of communication with stakeholders . Second cycle, A1E. Uppsala: SLU, Dept. of Urban and Rural Development



This paper has investigated and tried to understand what the staff in National Environmental
Authority (NEMA) and the Stakeholders view and think about their relations. It has also tried
to investigate the communication strategies that are used by the organisation in dealing with
stakeholders as well as the goals and objectives of the communication methods used.
Over and above, the paper also highlights the problems that the organisation and the
stakeholders encounter in the way it communicate.

In general the findings show that the relation is mostly in the environmental policies,
guidelines and rules enforcement where NEMA is mandated by the Act or Parliament to carry
out that duty. The relationship between NEMA and stakeholders is enhanced through
communication which is mainly done through letters. It was also clear that the main method
used to communicate the policies, is by gazetting the policies and the stakeholders are
expected to comply with the rules and guidelines within 14days.

The problems experienced include policy clashing among the government agencies, ministries
and parastatals, poor consultation on environmental policy development and formulation
whereby NEMA is accused by the stakeholders of not involving them on this. Another
problem that is featured is that NEMA-Stakeholders’ relationship is felt like 'boss-servant' one.

Some recommendations on how to improve on the problems cited are given. For example
NEMA should improve on consultation and try and involve the stakeholders in policy
formulation so that they can be able to jointly learn, understand and own those policies. This
will make it easier for the stakeholders to implement those policies.

In order to improve on the relationship with stakeholders, and a high likelihood of people
accepting to implement the policies and guidelines, NEMA should come up with a
communication strategy that would help them to achieve this. For example, Community based
social marketing would be a good model as it helps the communicator identify the barriers
that inhibit people from engaging in a sustainable behaviour, it also identifies the target group
and the goals of communication and above all it gives a chance for piloting the strategy in
order to assess its effectiveness. It is imperative that the target group needs are identified in
order to come up with a communication strategy that will take those needs into account.

Main title:External communication at the National Environmental Management Authority (NEMA) in Kenya
Subtitle:an understanding of communication with stakeholders
Authors:Nderitu, Monica
Supervisor: Westberg , Lotten
Examiner:Hansen, Hans-Peter
Volume/Sequential designation:UNSPECIFIED
Year of Publication:2010
Level and depth descriptor:Second cycle, A1E
Student's programme affiliation:NG001 Environmental Communication and Management - Magister (1year master) Programme 60 HEC
Supervising department:(NL, NJ) > Dept. of Urban and Rural Development
(LTJ, LTV) > Dept. of Urban and Rural Development
Keywords:External Communication, Communication strategies, Stakeholders, Authority
Permanent URL:
Subject. Use of subject categories until 2023-04-30.:Public administration
Deposited On:19 Jul 2010 11:04
Metadata Last Modified:20 Apr 2012 14:14

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