Epsilon Archive for Student Projects

Abstract

This thesis is concerning the external communication at the County Administrative Board (CAB) in Visby, Gotland. The County Administrative Board is an implementing body in society and as such it is important to reach out to the people affected by the implementation. I have spent three weeks at the CAB in Visby doing participant observation and observed the external communication. As a civil servant working at CAB you meet many different persons concerning different issues. Civil servants are sometimes met with some skepticism from locals and to be able to handle that and their role as implementers they need tools. In this thesis I will present and discuss four of the meetings I attended and give a picture of how the communication looks like. The meetings all concern water in some way. To be able to learn and develop from meetings with people it is important to be aware of how you communicate. In this thesis I will stress the importance of reflection, through reflection you learn about yourself, others and the interaction in between.