Epsilon Archive for Student Projects

Abstract

The information flow is a very important process in an organization. It affects in a decisive manner the effectiveness of a task. It also has a major impact on the quality of the product or service for which the organization delivers to its customers. Lack of information may cause that important aspects are not given the required attention or even forgotten and can in turn lead to criticism from certification officials and lower customer satisfaction.

The purpose of this study was to study how the information flow in Norrskog’s field organization is handled and how this affected the quality of the work performed and the feedback given to the contractors,
The study is based on qualitative interviews with contractors, production inspectors and forest inspectors on all Norrskogs districts.

The study yielded the following results:
• Norrskog has a quality policy but it has not been fully implemented in the work organization, which lead to different interpretations on what is considered quality.
• Norrskog works today passively to detect quality problems. They wait until the forest owner detect that something went wrong and contacted Norrskog.
• Contractors do not see any need for their own follow-up.
• Communication is organised differently in each district. The districts can be roughly divided into two parts: a part that does not have meetings on harvesting operations and a part that has.
• Contractors wish to have quarterly meetings to discuss the coming work programme and evaluate the previous performance.