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Tefera, Abel Nigussie, 2020. Logistics performances of health care system using queue analysis : the case of St. Paul’s hospital, Ethiopia. Second cycle, A2E. Uppsala: SLU, Dept. of Energy and Technology



As there is a very high demand for health service that exceeds the available capacity, the public healthcare centers are overwhelmed with the long queues or they are delivering the service with relatively very low consultation time. In the existing conditions, patients go as early as they can to the healthcare facilities, waiting in queue, even before the opening and had to wait long time for examination, consultation and diagnosis. However, due to high number of patients at the outpatient departments relative to the number of physicians, it results in an increased workload on the physicians and it shortens the patient consultation time, which has an impact on the patients’ health. The main objective of this research was to study the logistic performances of the healthcare system using queuing analysis. This research used three key performance indicators namely, patient queue length, patient waiting time and consultation time length. The performance evaluation was conducted based on data from patients who visited 69 clinical, surgical and diagnosis departments at the outpatient clinics of the hospital. Queue analysis was performed to determine the operational characteristics using a queue scenario with Poisson arrival, exponential service, infinite population, First Comes First Served (FCFS) discipline and multiple server arrangement. The study showed that the patients’ arrival rate highly exceeded the service rate, in each respective clinical department. The outpatient clinics at the SPHMMC achieved an average total waiting time of 92 minutes to get consultation and nearly 70% of the patients waited for more than 95 minutes. The consultation time was as low as 5.71 minute at the Medical clinic and 6.16 minute at the Ophthalmology clinic and around 60% of the patients saw the doctor for a time less than 10 minutes. Therefore, this research recommends addressing the gaps in human resources and logistical supplies, to implement and enforce a staggered patient scheduling and appointment system and to have serious intervention and control on the dual practice, to ensure a smooth clinic process and to reduce waiting times.

Main title:Logistics performances of health care system using queue analysis
Subtitle:the case of St. Paul’s hospital, Ethiopia
Authors:Tefera, Abel Nigussie
Supervisor:Gebresenbet, Girma
Examiner:Bosona, Techane
Series:Examensarbete / Institutionen för energi och teknik, SLU
Volume/Sequential designation:2020:12
Year of Publication:2020
Level and depth descriptor:Second cycle, A2E
Student's programme affiliation:None
Supervising department:(NL, NJ) > Dept. of Energy and Technology
Keywords:consultation time, healthcare logistics, outpatient, queuing theory, waiting time
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Subject. Use of subject categories until 2023-04-30.:Technology
Deposited On:21 Oct 2020 06:36
Metadata Last Modified:22 Oct 2020 08:10

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