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Amentae, Tadesse Kenea, 2015. Towards intermodal freight transport system in Ethiopia : evaluation of Ethiopian shipping and logistics service enterprise multimodal freight transport performance by customers and employees. Second cycle, A2E. Uppsala: SLU, Dept. of Economics

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Abstract

With today’s globally integrated economy the role of transportation has got immense attention in international trade and development. Freight transport is an integral part of transportation system and it moves freight of huge value all over the world. For instance, in 2008, more than $16 trillion of exported freight was transported worldwide (Global highlight, 2010). With such contribution freight transportation service is getting increased attention during this era. Particularly, a system of freight transport that is environmentally safe, minimizes costs, and increases conveniences has become the agenda worldwide. Intermodal transport service is a system with such objectives of efficient, effective and environmental friendly freight mobility (Brewer, et.al, 2001). This study was made with the main objective of assessing the multimodal freight transport performance in Ethiopia through customer satisfaction and employee evaluation. The literature review and case study approaches were used. The review of literature shows that freight transport practices in general and the implementation of multimodal freight transport system in Ethiopia have been hindered by various problems. These problems include poor existing infrastructure and lack of basic infrastructures, inefficient and ineffective freight vehicles, and long and repetitive custom checking points. The case study on multimodal freight transport performance of Ethiopian Shipping and Logistics Service Enterprise showed that majority of customers were either dissatisfied or very dissatisfied with many of the performance indicators. The employees evaluated the organization relatively more positively. Overall, the enterprise was doing well in terms of transport documentation performance indicators but in terms of cost and convenience the performance was unsatisfactory.

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I dagens globaliserade och integrerade värld har logistikens betydelse för internationell handel och utveckling fått mycket stor uppmärksamhet. Godstransporter utgör en grundläggande del av det internationella transportsystemet och transporterar årligen varor för stora värden över hela världen. Som ett exempel transporterade det under 2008 varor för ett värde av 16 biljoner dollar (Global highlight, 2010). Framförallt har en transportkedja som har liten miljöpåverkan, minimerar kostnader och ökar bekvämligheten kommit i fokus. Intermodal transport är ett transportsystem där dessa mål står i fokus (Brewer et al, 2001).
Denna studie genomfördes med huvudsyftet att utvärdera multimodal godstransport i Etiopien utifrån konsumenttillfredställelse och en utvärdering utför av de anställda. Studien har genomförts genom både en litteraturstudie och en fallstudie. En genomgång av litteraturen visar att godstransport i allmänhet och genomförandet av multimodal godstransport i synnerhet har hindrats av en rad problem i Etiopien. Dessa problem omfattar begränsad grundläggande infrastruktur av dålig kvalitet, ineffektiva fordon samt många kontrollpunkter som tar lång tid. Fallstudien av multimodal tranport hos Ethiopian Shipping and Logistics Service Enterprise visar att en majoritet av kunderna är antingen missnöjda eller mycket missnöjda med transportprestandan. Däremot var de nöjda med själva organisationen. På en övergripande nivå fick företaget gott betyg avseende dokumentering, medan prestandan avseende kostnader och bekvämlighet var otillfredsställande.

Main title:Towards intermodal freight transport system in Ethiopia
Subtitle:evaluation of Ethiopian shipping and logistics service enterprise multimodal freight transport performance by customers and employees
Authors:Amentae, Tadesse Kenea
Supervisor:Gebresenbet, Girma
Examiner:Hakelius, Karin
Series:Examensarbete / SLU, Institutionen för ekonomi
Volume/Sequential designation:982
Year of Publication:2015
Level and depth descriptor:Second cycle, A2E
Student's programme affiliation:None
Department:(NL, NJ) > Dept. of Economics
Keywords:freight transport, intermodal, satisfaction, customer, employee, Ethiopia
URN:NBN:urn:nbn:se:slu:epsilon-s-4906
Permanent URL:
http://urn.kb.se/resolve?urn=urn:nbn:se:slu:epsilon-s-4906
Subjects:Economics and management
Language:English
Deposited On:09 Oct 2015 15:07
Metadata Last Modified:09 Oct 2015 15:07

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