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Persson, Sandra, 2013. Djurägares upplevelser i samband med avlivning på smådjursklinik beträffande känslor, personalens bemötande och stöd. First cycle, G2E. Skara: SLU, Dept. of Animal Environment and Health (until 231231)



The aim of this study was to get an insight into the pet owners’ experiences associated with euthanasia at small animal clinics, concerning their emotions, the treatment by the personnel and the experiences around various types of support provided by the personnel.

The target group was pet owners who had had their animal euthanized at a small animal clinic. Incomplete survey responses and responses where it was clear that the euthanasia took place in the owner’s home were excluded. In the end, a total of 442 pet owners participated and out of those were 92 % women and 8 % were men.

The study was carried out using a web-based questionnaire consisting of standardized questions with the opportunity to give further comments to each question and in the field of “Other comments” as well.

Swedish small animal related companies and forums were contacted via email and were asked to alert about the present study on their website or forum. Five, aktivhund.se, skk.se, sveland.se, zoonen.se and lantmannen.com (Doggy) agreed to participate, either by alerting about the study on their website or through their newsletter. A web-based questionnaire was then conducted and sent to the participating companies and forums to be available during two weeks in March 2012.

The present study indicates that Swedish pet owners find the overall perspective of the personnel’s encounter associated with small animal euthanasia to be satisfying, with 56 % saying “very good”. The experienced emotions varied among the owners, with sadness, acceptance and despair as the three most common. A total of 76 % said they hadn’t been offered any support from the clinic following the euthanasia. In addition, without regard to whether they had been offered support or not, 22 % said they would have wanted support from the clinic.

However, although this is a very satisfying result, the present study also indicates that there are some deficiencies and thus, that there is room for improvement. Hence, as well as further studies to clarify these deficiencies, the author also stresses the need for this kind of communication to be more involved in the veterinary technician curriculum. Since communication and interaction with the client is a vital aspect of animal care, improved communication skills in connection with the euthanasia procedure can as a result lead to improved animal care in a way that is beneficial for both the owner and the pet and in the end the personnel and the clinic as well.

Main title:Djurägares upplevelser i samband med avlivning på smådjursklinik beträffande känslor, personalens bemötande och stöd
Authors:Persson, Sandra
Supervisor:Andersson, Maria
Examiner:Nyman, Görel
Series:Studentarbete / Sveriges lantbruksuniversitet, Institutionen för husdjurens miljö och hälsa
Volume/Sequential designation:502
Year of Publication:2013
Level and depth descriptor:First cycle, G2E
Student's programme affiliation:VK003 Veterinary Nursing - Bachelor's programme 180 HEC
Supervising department:(VH) > Dept. of Animal Environment and Health (until 231231)
Keywords:avlivning, smådjursklinik, djurägare, känslor, personal, bemötande, stöd, djursjukskötare, djuromvårdnad
Permanent URL:
Subject. Use of subject categories until 2023-04-30.:Veterinary science and hygiene - General aspects
Deposited On:16 Dec 2013 12:40
Metadata Last Modified:16 Dec 2013 12:40

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